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Quality Customer service engineer

2018-02-24 | Mexico
Place of work: Matamoros

Monitoring of the visits and the defected parts in terms of quantities rejected, costs generated in warranties, quality costs follow up.

Analyses of the rejected parts by customer and decide permanent, corrective and preventive actions with all the team. Assure the appropriate answers to the customer.

Internal quality improvement (product process, design,...) for improving the quality level of the manufactured product and reduce non conformities at customer location and internally in plant.

To document PPAP for new projects

Report of the evolution of quality inside/outside the factory, costs, warranties...

IATF follow up in respect to the customer claims.

Participation on new projects with the project team: PFMEA, new equipment definition according to the lessons learned, etc.

To analyze all the warranty returns from the customer and follow up all the corrective actions in order to improve the warranty trends.

To assure the reporting and follow up of quality metrics for warranties: IPTV trends.

Follow up of all warranty invoices from the customer in order to control the warranty expenses. In case of necessity, coordinate with accounting department the necessary Reserves.

To attend warranty meetings with the customers in order to give the necessary responses through the 8D’s after the coordination with other departments.

English spoken and written



Merit Automotive

Merit Automotive Electronics


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